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Whether it's a question about your order or a custom creation for your big day — we're just a message away.
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Questions about an order, a custom piece or bulk gifting? Our team would love to hear from you.
- WhatsApp +91 98765 43210Chat with us instantly
- Call us +91 98765 43210Mon–Sat, 10am–7pm
- Email hello@festera.inWe reply within 24 hours
- Bulk & Custom Weddings & eventsMade just for you
Good to know
Frequently Asked Questions
Everything you need to know before you order your handcrafted decor.
Do you ship across India?
Yes! We offer safe, tracked Pan-India shipping with careful, protective packaging so every piece arrives in perfect condition.
Are the products really handmade?
Absolutely. Every piece is lovingly handcrafted by our skilled artisans, so slight variations are natural and make each item one of a kind.
Can I customise decor for my event?
Yes — we love custom orders for weddings and festivals. Message us on WhatsApp and our team will help bring your vision to life.
What is your return & exchange policy?
If your order arrives damaged, share an unboxing photo within 48 hours and we'll arrange a replacement. Customised pieces are made to order and non-returnable.
How long does delivery take?
Ready-to-ship pieces are dispatched within 2–4 business days. DIY kits and custom orders may take a little longer — the timeline is shown on each product page.